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GROUP PROBLEM SOLVING
WHO SHOULD ATTEND:
This program is a necessity for officers and members of the community who are planning or engaged in Community and/or Problem Oriented Policing Efforts. It is designed for department members of all ranks who are meeting with community groups in an attempt to facilitate creative solutions to their particular needs. We are being asked to assist with; "the kids hanging out", "the druggies", "the muggings", etc., all issues that are conducive to producing creative, long term solutions with community involvement. Command and other officers often lack strategies to achieve consensus and facilitate solutions. These are life skills that can be utilized in all facets of a person's career.
THE ISSUE:
Officers and Community Advocates are being asked to meet with extremely diverse community, business, church and political groups and create action plans or process skills necessary to produce a result. To the contrary, we have actually trained them at great length to take fast, independent action and resolve problems without seeking input from others. "Handle it and get back in service" is the typical mental set. Many efforts at Community Oriented Policing are failing because groups and their leaders do not have the skills necessary to bring about creative solutions and agreement on a course of action. Often individuals feel bored, ignored or that they are rubber stamping the foregone conclusions of others rather than participating in an effective process. The seven-step method taught is easy to use, fast paced and extremely productive.
SKILLS DEVELOPED:
- Utilize a specific problem-solving process
- Properly prepare meeting participants
- Maintain meeting direction with clear objectives
- Use agreement techniques
- Utilize brainstorming, polling and Pareto techniques
- Use appropriate presentation skills
- Manage differences of opinion and bring about group consensus
- Prepare action plans
- Summarize meeting activity and results
DETAILS:
Three 8-hour sessions. A minimum of 50% of class time is hands-on experience. Class size is limited to permit hands on activities.
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