Just like any effort worth engaging in, training your organization for critical incident management takes commitment, time and effort to do it right. Given the increased threat of terrorism, a rise in civil unrest, technological emergencies, and health/disease emergencies, organizations must re-examine their state of readiness for these situations.
Simulation-based training and exercises – combined with lessons-learned information – are at the heart of all course training at BowMac. Notes from training are rarely useful in the field, especially during the onset of a critical incident. Supervisors go deep inside their memories and search for the most similar situations they've experienced and draw solutions from them, good or bad.
TRAINING MUST CHANGE PERFORMANCE
The experience must contain skill building and exercising if it is going to be effective. The pressures and stakes of managing critical incidents are high. Real-life experience is limited because of the infrequency of critical incidents. Exercises must be an integral part of training. Our legendary courses apply realistic scenarios that test the organization’s Concept of Operations (COO) and the individual's ability to work within it.
CRITICAL INCIDENT MANAGEMENT
Even an award winning plan does not guarantee an effective response unless there is a full understanding of the plan’s COO and the CEO’s role in it. If your agency’s top administrators have not been trained to the plan, all you really have is a document holding down the shelf.
Many administrators privately question whether their plans will work in an emergency. Hopefully, police, fire and emergency medical services have been fully trained to respond in a coordinated manner, but what about the top levels of your organization? Do your department heads, directors and other administrators understand incident command and multi-agency coordination concepts?
Learn about our entire critical incident management course lineup.
Personnel assigned to positions from the Emergency Operations Center (EOC) to supervision on the front lines of the incident must understand the overall concept of operations and their role in it. Effective management and response demands complete knowledge of and experience in the National Incident Command System (NIMS).
BowMac courses and our master instructors provide you with a methodology for translating your emergency plans into real performance during an emergency by articulating the linkage between planning activities, policy setting, establishing procedures, training and performance measurement. Most recognize the liability for failing to plan, train and supervise.
Administrators and managers have the responsibility and duty to put systems in place to ensure: “We are ready!”. This due diligence will need to be demonstrated in court if the worst should occur.
Learn about our entire critical incident management course lineup & get course pricing.