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Bringing together all the community responders: both traditional & non-traditional.


This course offers simulation-based training for an emergency operations center. It is absolutely essential that your organization’s leadership has confidence in and can articulate how an incident is managed at all levels: initial response, command post, emergency operations center (EOC) and executive policy group. Understanding the levels of response, triggering events that lead to the need to operationalize each level, how the levels function, communication links between each level of response and the importance of functional management (as required under NIMS) verses a committee style are critical.

Business continuity is the fundamental goal of an emergency operations center. Many times CEOs, executives, managers and department heads get caught focusing their attention on the incident rather than critical elements of business continuity. Business continuity is more than maintaining the IT functions. Even a complete and up-to-date set of co-op documents does not guarantee success. An EOC team of managers supported by a trained executive policy group is critical. In a true crisis, each critical department will be competing for the same finite set of resources: these are what need to be managed.

This is a fast-paced course
comprised of hands-on exercises.


The course utilizes the National Incident Management System (NIMS/ICS) to build an effective decision-making structure to bring about a successful response to, resolution of, and recovery from the event.


Interaction through unified command with internal multi-disciplinary departments and community-based fire, emergency medical services, and units of government, provide key decision makers with a framework in which to evaluate their community’s readiness for a major incident.


This program represents a combination of classroom instruction and practical hands-on scenarios utilizing simulation exercises, which offer the participant the opportunity to experience the interaction of various levels of response, communication challenges and their appropriate role. Participants will assess their individual and team performance at the end of each exercise.


Our emphasis has always been on the ability to use NIMS-based principles and function in a multi-disciplinary approach, rather than to memorize position titles and pass a test.


As in all our critical incident management programs, exercises are the heart of this emergency operations center training course. All participants will experience working in a “NIMS-based” functional management system. You will begin to see the difference in committee style efforts in a pre-planning exercise using the Incident Command System (ICS) structure.


On the second day you will experience managing an organization-specific event at EOC and executive policy group level.







“Truly needed this training, a real wake-up call for all employees.”

BP-Amarillo College

“The presentations were so dynamic, I was kept focused the entire time.”

GP, Ottawa CA

“I didn’t know how this would be valuable for me; however, it is clear to me now!”

DG, Rochester Transit

“This was an excellent workshop and gets us well on our way to effectively handling any number of incidents.”

KK, SUNY Fredonia

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