A must-attend simulation-based training course for dispatch personnel. There are few individuals more crucial to an agency’s response during a critical incident than the dispatcher handling the incident. The 9/11 commission report makes numerous references to communications issues and the positive or negative impact these issues have on saving lives.
This is a fast-paced course & comprised of simulated exercises.
Dispatchers and Telecommunicators hold responder's lives in their hands, yet we often fail to train them. Frequently, during our initial response and command post courses, the role of communications personnel has been identified by attendees as having a direct impact on their ability to respond in a critical incident. The need to prepare communications personnel in an agency’s game plan is crucial to insuring those personnel successfully participate in handling a critical incident.